Q: ONE OF MY BAG BUCKLES HAS FALLEN OFF. WHAT DO I DO NOW?
A: We can offer replacement buckles. Let us know by filling out the Contact Form on the Contact Us page or emailing us at firstname.lastname@example.org and we will get back to you as soon as we can.
Q: ARE THE BAGS WATERPROOF?
A: Our bags are made from a water resistant, TPU-coated canvas material, with waterproof zippers. If the bag is closed up all the way, your gear will stay dry in rain and snow!
Q: DO YOU OFFER REPLACEMENT TRIPOD STRAPS?
A: Yes! Send us a message at email@example.com and we can help you out.
Q: HOW SHOULD I CLEAN MY BAG?
A: The best way to clean our canvas bags is by spot cleaning with warm, soapy water. For more stubborn stains and removing grime build-up, we recommend a Granger's Gear Cleaner to spot treat. We do not recommend machine washing or dry-cleaning any of our bags. Do not use regular laundry detergent, bar soaps, or bleach-based products as this will damage the material. After washing, air dry your bag upside down (pockets open) in a well-ventilated space.
Q: HOW SHOULD I KEEP MY BAG CLEAN?
A: While our bags can stand up to nearly any environment, to keep your bag clean, we recommend to invest in a rain cover to prevent dirt buildup from rain. Rain covers can also help protect your bag in sandy, snowy, and windy environments.
Q: HOW CAN I DEODORIZE MY BAG?
A: Febreze Fabric Refresher or laundry dryer sheets can do the trick if you'd like to get rid of an odor from the interior of your bag. If using a spray, be sure to let your bag air-dry completely before using.
Q: DO YOU DO REPAIRS?
A: At this time, we do not offer repairs. If your bag is still under our one-year warranty, please reach out to us at firstname.lastname@example.org with your order number so we can help you out. If your bag does not fall under the warranty, we suggest taking the bag to a local bag repair shop that works on leather products or bags. Sometimes, shoe cobblers are able to repair bag issues as well. For help locating a repair shop, you can reach out to us and we can locate some options near you.