At Langly our camera bags are designed to perform no matter what conditions the field throws at it. We’re so confident in the quality of our bags that if for any reason your Langly product fails we’ll repair it or replace it free of charge.
If your bag has a fault, please contact us and we’ll guide you through what needs to happen to get it repaired, or if it can’t be repaired, replaced with an equivalent product.
Important points about our lifetime warranty
Wherever possible we will repair a product rather than replace it. Repairing products is better for the environment than sending products to landfill. When replacing a product, we will replace your product with gear in the same or better condition. Repairs can take 3-4 weeks depending on how busy our repair partner is.
If we no longer stock your product or it can’t be repaired economically, we’ll replace it with an equivalent item or give you a credit to the value of your original purchase.
Components such as zips, buckles, etc may be repaired with or replaced by equivalent parts. These may differ from the original components.
Our lifetime warranty covers manufacturing defects or failures that make the product unusable, it doesn’t cover cosmetic damage or damage from misuse or lack of care. It doesn’t cover wear and tear, stains, scratches and other defects that might be caused in the usual use of the product. Scratches and scuffs should be considered a badge of honor, a sign to others that you’re out there in the field doing whatever it takes to get the right shot.
We use high quality materials and components in our bags, but even the best materials have a lifespan. We evaluate our products lifetime by it’s intended use and how much use it gets, not just by how old it is.
Our lifetime warranty applies to camera bags only. All other products come with a 12-month warranty.
Our lifetime warranty applies to bags purchased directly from Langly. Products purchased via a reseller come with a 12-month manufacturer warranty – warranty claims for these purchases must be directed to the reseller in the first instance.
You will need to arrange and cover the cost of postage to and from our repair partner. International customers may need to return their item to our US located repairer or we may authorize a local repairer. Alternatively, if it’s not economical to ship your bag to a repairer we may choose to replace it.
While we believe in the quality of our products, Langly cannot be held liable for consequential damage or loss of equipment, personal injury, lost profits or revenue, or other related expenses resulting from the use of Langly products.
Langly changed ownership in March 2021 - Our lifetime warranty applies to all bags purchased after this date, under current ownership. Bags purchased prior to this date come with a 12 month warranty.